Support
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support@gifmaker.devFrequently Asked Questions
How do I create a GIF?
Open the app, tap "Convert Video", select a video from your Photos or Files, trim the section you want, adjust quality settings, and tap "Create GIF".
My GIF looks blurry. How can I improve quality?
Go to the quality settings before exporting. Increase the resolution (Pro users can go up to Original) and set a higher FPS (15 or 20). Keep in mind that higher quality means larger file sizes.
How do I restore my Pro purchase?
Open the app, go to the Pro tab, and tap "Restore Purchases". Make sure you are signed in with the same Apple ID used for the original purchase. If the restore does not work, try restarting the app.
How do I cancel my subscription?
Go to your iPhone or iPad Settings → tap your Apple ID at the top → Subscriptions → find GIF Maker → Cancel Subscription. You will retain access until the end of your current billing period.
The app crashes when I select a video. What should I do?
Try restarting the app. Make sure you have granted Photos access in Settings → GIF Maker → Photos. If the issue persists, try updating to the latest version of the app or restarting your device.
Can I use GIF Maker on my iPad?
Yes. GIF Maker works on both iPhone and iPad running iOS 16.0 or later.
Restore Purchases
If you previously purchased GIF Maker Pro and need to restore it (for example, after reinstalling the app or switching devices):
- Open GIF Maker on your device
- Go to the Pro tab
- Tap “Restore Purchases”
- Make sure you are signed in with the same Apple ID used for the original purchase